Privacy Policy
How Cleveland Towing & Recovery handles the information you share with us.
Last updated: August 3, 2026
Cleveland Towing And Recovery ("we," "us," or "our") operates this website and provides towing, recovery and roadside assistance services across Southeast Tennessee and North Georgia. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using this site or contacting us, you agree to the practices described here.
Information we collect
We only collect information you choose to give us when you contact us about a tow, a recovery or roadside help. This may include:
- Your name and contact details (phone number and the service location)
- Details about your vehicle and the service you are requesting
- The content of phone calls you have with us
This website has no contact form, no account signup and no online payment. We do not sell personal information, and we do not run third-party advertising trackers on this site.
How we use your information
We use the information you provide to:
- Respond to your request and send the right truck for the job
- Reach you at your location and complete the service
- Communicate with you about your service by phone
- Provide receipts and documentation for insurance or business records
- Keep records required to operate our business and meet legal obligations
How we share information
We share your information only as needed to run our business, and never for unrelated marketing:
- With trusted service providers (for example, our phone and scheduling software) who process information on our behalf and are bound to protect it
- With your insurer, repair shop, or another party when you ask us to send your vehicle or paperwork there
- When required by law, regulation, legal process, or to protect our rights, safety, or property
Text messages
We do not operate a text-message marketing program and this website does not collect consent for one. If you text the number on this site, we will reply about your service request only. Standard message and data rates from your carrier may apply.
Cookies and analytics
This site does not set advertising or tracking cookies. Our hosting provider may record standard server request logs (for example, IP address, browser type and the page requested) for security and reliability purposes.
Data retention
We keep your information only as long as needed to provide our services, maintain business records, and comply with legal obligations, after which it is deleted or de-identified.
Your choices
You can ask us to update or delete the information we hold about you at any time. To make a request, call us at the number below.
Security
We take reasonable measures to protect the information you share with us. No method of transmission or storage is completely secure, but we work to safeguard your data.
Children’s privacy
This site and our services are intended for adults. We do not knowingly collect information from children under 13.
Changes to this policy
We may update this Privacy Policy from time to time. Changes take effect when posted on this page, with the "Last updated" date revised accordingly.
Contact us
Questions about this policy? Contact Cleveland Towing & Recovery at (423) 457-5553. You can also read our Terms of Service.